Customer Support
Answer every customer from one place, quickly, in words that don't turn a reply into a claim or a dispute.
Every message a customer sends is either a chance to keep them or the start of a dispute, and which one it becomes usually depends on how fast and how plainly you answer.
This module sets up one inbox for every channel, the replies you'll send most often, and the rules for the few messages that shouldn't be handled as support at all.
What this module covers
- 1Bring Every Channel Into One Inbox
- 2Set a Response Time and Keep It
- 3Save Your Most Common Replies
- 4Refund Quickly, as the Policy Says
- 5Route the Messages That Aren't Support
- 6Tag Every Conversation by Reason
- 7Check a Sample When Someone Else Answers
7 steps with the reasoning behind eachIncludes a working tool that saves your numbers
The full module is in The Foundry
The Foundry opens early January. Join the waitlist to hear first, and read the free lessons in the meantime.