Crisis & Recovery
Recognize which kind of incident you have, know who to call before you need them, and look after the customers it reaches.
One unhappy customer is a support ticket. An incident is anything that reaches many customers at once or threatens the business itself: a lot that tested wrong, a letter from a regulator, a processor freezing your account, a complaint that spreads. Most of what an incident ends up costing is decided on its first day, by what got held, what got deleted and who was called.
This module gets your contacts and lot records ready before anything happens, helps you recognize which kind of incident you're in, and shows you how to make things right for every customer it reached.
What this module covers
- 1Fill In the Contact Sheet Now
- 2Hold the Lot Before You Investigate
- 3Decide Between Correction, Withdrawal and Recall
- 4Make It Right for Everyone It Reached
- 5Write It Up Afterward
The full module is in The Foundry
The Foundry opens early January. Join the waitlist to hear first, and read the free lessons in the meantime.